Privacy Policy

Privacy Policy — Carrier Registration (A2P 10DLC)

Effective Date: 01/02/2025
Company: Kaylee Skincare LLC. DBA Elira Regenerative Medicine & Aesthetics (“we,” “us,” “our”)

1. Information We Collect

We collect personal information necessary to provide our services and comply with carrier and regulatory requirements. This may include:

  • Contact Information: name, phone number, email address, billing address, and other identifiers you provide.

  • Device & Messaging Data: mobile device identifiers (e.g., device IDs), carrier information, SMS delivery data, and related metadata.

  • Usage Information: how you interact with our services, including message engagement and preferences.

We do not sell your personal information to third parties.

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • Service Delivery: to send transactional and informational messages related to your account, products, services, or support.

  • Communications & Marketing: with your consent, to send promotional offers, updates, and alerts via SMS, email, or other channels.

  • Compliance & Legal Purposes: to meet carrier registration requirements (including A2P 10DLC), prevent abuse, and comply with applicable laws, regulations, and industry standards.

  • Analytics & Improvement: to analyze usage patterns, improve our services, and conduct internal research.

3. How Your Information Is Used and Shared

We use your information to operate and improve our services. We may share information with:

  • Service Providers & Partners: such as carriers, messaging platforms (e.g., QUO), cloud hosts, analytics providers, and other vendors who support our operations under confidentiality obligations.

  • Legal Authorities: when required by law, to respond to legal processes, enforce our terms, or protect rights, safety, or property.

We require that our partners and service providers maintain appropriate safeguards and use personal data only for permitted purposes.

4. Consent for SMS Marketing

By providing your mobile number and opting in, you consent to receive SMS messages from us, including marketing messages. Message frequency may vary. Msg & data rates may apply. You may withdraw consent or opt out at any timeby replying “STOP” to any SMS message or by following the opt-out instructions provided in the message.

5. Your Rights

You have choices regarding your personal information:

  • Access & Correction: you may request access to or correction of your data.

  • Opt-Out: you may opt out of marketing messages at any time. Opting out of marketing SMS will not prevent you from receiving essential account or service messages.

  • Data Deletion: where applicable, you may request deletion of your personal information, subject to legal or contractual restrictions.

To exercise these rights, contact us at:
Email: info@eliramedicalaesthetics.com

Phone: (954) 504-6635

Address: 2755 E Oakland Park Blvd. Suite 100 Fort Lauderdale, FL 33306

6. Security & Data Retention

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure.
We retain personal data only as long as necessary for the purposes outlined, to fulfill legal obligations, and to enforce our agreements.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with an updated “Effective Date.”

Please do not send sensitive medical information or images via text message. Text messaging is not a secure or HIPAA-compliant method of communication.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.